/ Smokehouse support

Direct answers, fast batch dispatch.

Mon-Fri 8am-5pm CST response windows. Track your whole-muscle cuts or check batch restock schedules instantly.

Fulfillment standards

Transparent transit and fresh-pack guarantees.

Transit

Fast domestic delivery timetables

All small-batch orders ship from Austin within 24 hours via expedited carriers, reaching your door in 2-4 business days.

Returns

Standard 30-day unopened fresh-pack returns

If a bag arrives compromised or unsealed, our team replaces it immediately with no hassle or delayed paperwork.

Get in touch

Send us your order inquiry.

Reach out for batch tracking, custom wholesale bundles, or first notice on limited seasonal hardwood smokes.